Operations DRC | Our operations | Vodacom Group

Skip to content

Our operations – DRC

Vodacom DRC officially launched in 2002 and is the largest mobile operator with over 38.9% market share in terms of mobile subscribers.

Our operations – DRC

Click here to access Vodacom DRC website

Financial Overview

Segment performance

	2019		2018		% change
Revenue (US$’000)	473 262		428 169		10.5
EBIT⁶ (US$’000)	63 497		12 578		>200
Customers¹ (thousand)	12 180		11 821		3.0
Data customers² (thousand)	4 749		4 825		(1.6)
M-Pesa customers³ (thousand)	2 116		1 891		11.9
MOU per month⁴	36		39		(7.7)
Total ARPU⁵ (rand per month)	41		38		7.9
Total ARPU⁵ (US$ per month)	3.0		2.9		3.4
Number of employees	573		578		(0.9)
NPS (position relative to competitors)	1st		1st
Customer market share	#1		#1

Martket Overview

	% change
Ownership	51%
Population¹ (estimate)	86.8 million
GDP growth¹ estimate	4.50%
Customers	12.2 million
ARPU² (local currency per month)	US$3.0
Licence expiry period³	2021/2038
Coverage⁴	49.70%
NPS	1st
Points of presence – formal⁵	24 770
Points of presence – informal⁵	345 429
Number of employees	573

Services

Services

Social Good

Creating a Gigabit Society

Social Good

Network

Towards a more equal world

Network

People

Creating a Gigabit Society

People

Vodacom Congo is more than just a cell phone company. Over the years, the company has established itself as a total solutions provider. To cater for the ever-growing corporate and enterprise needs in the country, Vodacom has now positioned itself as a leading provider of integrated communications solutions that are customer-centric, technology-driven, cost-effective, and innovative and generate sustainable value. Vodacom customers can now meet all their communications requirements, from mobile telephones, to internet access, to hosted applications, with a single service provider. Through the division, Vodacom offers a comprehensive portfolio of access technologies and data solutions to help.

M-Pesa is a mobile financial service that allows you transfer and withdraw money, pay bills as well as buy airtime (vouchers), and pay different services, such from your mobile phone. This innovative service is brought to you by Vodafone M-Pesa SA. M-Pesa is an easy, simples, fast, affordable and safe way of moving your money any part of the country. With M-Pesa, you can:

Deposit your money,
Send money,
Withdraw money anywhere,
Buy airtime,
Check your balance and;
Change your PIN.

Vodacom has developed important social responsibility actions in several areas, most notably in health and education contributing to a prosperous Congo. Vodacom Foundation DRC’s vision is to contribute towards a prosperous country in which people’s lives are transformed through the use of mobile technologies to address social and economic issues. Vodacom has been committed to giving back to communities through partnerships with government, industry leaders and other technology partners. Vodacom DRC continues to contribute to community development through projects such as:

Care & Share Capmpaign
Assiting NGO’s in providing internet and e-library access

Investing in new networks and technologies increases the likelihood of new customers having coverage and of customers moving to your network from a competitor for better service and cheaper prices. The increase in capital expenditure was a result of our embarking on an accelerated technology investment programme for 3G and LTE capacity and coverage expansion, in support of the “data where we have voice” and segmented customer strategies. The programme, once completed, will see the completion of the modernisation in the RAN and core network with the deployment of new network technologies for increased capacity and average, and enhanced in-building coverage. We are also expanding presence in the fibre to the (FTTx) market with the rollout of its own world-class Gigabit passive optical network. By investing in its networks, Vodacom has reached a large portion of the population with increased quality of service and has been able to reduce the cost of communicating.

We rely on our people - their enthusiasm, their talent, and their commitment to maintain and build on the success of our business, even more so in today's competitive market. We depend on our people to deliver excellent service to our customers and believe that the better experience our employees have at Vodacom, the better service they will provide to our customers. We aim to attract, develop and retain the best people by engaging employees, offering attractive incentives and career opportunities, and ensuring all our people are treated with respect. We want to ensure that the working environments we create are inclusive. We promote diversity in the workforce as a business asset, helping us better understand and meet the needs of our diverse customers. We expect all our employees to work in The Vodacom Way. The Vodacom Way defines a consistent set of values and behaviours to achieve our aim of being an admired and innovative company that puts the customer at the heart of our business. Vodacom DRC prides itself in achieving:

Top Employer of DRC
77% localization where we continue to invest in local skills including attracting qualified diaspora for growth

Back: Tanzania

Next: Integrated Reports

Search

Vodacom Privacy Statement

We have updated our privacy policy to provide more information on how we collect, handle and protect your personal data and the choices you have to control your information. You may view our privacy policy here.