Over the years, Vodacom Lesotho has established itself as a leading provider of integrated communications solutions that are customer-centric, technology-driven, cost-effective and innovative to deliver sustainable value to its consumer and enterprise customers.
In July 2013, Vodacom Lesotho launched M-Pesa, a financial service platform driving financial and economic inclusion to those who need it the most. Through M-Pesa, Basotho can send and receive money, buy airtime, be able to pay for utility bills and in the near future, perform international money transfers.
As part of its CARE initiative which aims to provide supreme customer experience, Vodacom Lesotho has trained over 1000 M-Pesa agents countrywide equipping them with skills that will enable them to better service all M-Pesa customers from Person-to-Person, Customer-to-Business, Business-to-Customer, and Business-to-Business.
To improve customer data experience Vodacom Lesotho introduced Just 4 You which provides tailor made and affordable offers.