Operations Mozambique | Our operations | Vodacom Group

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Our operations – Mozambique

Vodacom Mozambique is a subsidiary of Vodacom Group Limited a leading African communications.

Our operations – Mozambique

Click here to access Vodacom Mozambique website

Financial Overview

Segment performance

	2019		2018		% change
Revenue (MZNm)	21 111		17 635		19.7
EBIT (MZNm)	5 709		4 158		37.3
Customers¹ (thousand)	6 843		6 108		12.0
Data customers² (thousand)	4 289		3 730		15.0
M-Pesa customers³ (thousand)	3 860		3 109		24.2
MOU per month⁴	136		143		(4.9)
Total ARPU⁵ (rand per month)	56		51		9.8
Total ARPU⁵ (MZN per month)	246		241		2.1
Number of employee	551		530		4.0
NPS (position relative to competitors)	2nd		1st
Customer market share	#1		#1

Martket Overview

	% change
Ownership	85%
Population¹ (estimate)	31.4 million
GDP growth¹ estimate	3.70%
Customers	6.8 million
ARPU² (local currency per month)	MZN246
Licence expiry period	2 038
Coverage⁴	55.80%
NPS	2nd
Points of presence – formal⁵	26 796
Points of presence – informal⁵	8 809
Number of employees	551

Services

Services

Social Good

Creating a Gigabit Society

Social Good

Network

Towards a more equal world

Network

People

Creating a Gigabit Society

People

Vodacom Mozambique is more than just a cell phone company. Over the years, the company has established itself as a total solutions provider. To cater for the ever-growing corporate and enterprise needs in the country, Vodacom Mozambique continues to ramp up its Enterprise Business Unit. Vodacom has now positioned itself as a leading provider of integrated communications solutions that are customer-centric, technology-driven, cost-effective, and innovative and generate sustainable value. Vodacom customers can now meet all their communications requirements, from mobile telephones, to internet access, to hosted applications, with a single service provider. Through the division, Vodacom offers a comprehensive portfolio of access technologies and data solutions to help.

M-Pesa is a mobile financial service that allows you transfer and withdraw money, pay bills as well as buy airtime (vouchers), Credelec, Jackpot and pay different services, such from your mobile phone. M-Pesa is an easy, simples, fast, affordable and safe way of moving your money any part of the country. With M-Pesa, you can:

Deposit your money,
Send money,
Withdraw money anywhere,
Buy airtime,
Buy Credelec,
Buy Jackpot,
Pay bills - TV (DSTV, GoTV, TVCabo and ZAP), Water (ADEM and FIPAG), Vodacom postpaid contract invoices, UEM (meals and accoumodation), EDM postpaid invoices, etc.,
Check your balance and;
Change your PIN.

Vodacom has developed important social responsibility actions in several areas, most notably in the rehabilitation and construction of schools, installation of computer rooms and distribution of textbooks and school supplies at various schools around the country. Vodacom continues to introduce new ways to take Tudo Bom to more people in the country. Vodacom’s increasing presence in the Mozambique market has contributed positively towards economic development through its contribution to job creation and its contribution to fiscal revenue and value add in the telecommunications sector through increased revenue and innovation. Vodacom Mozambique continues to contribute to community development through projects such as:

Malaria Project
Vodacom Faz Crescer
Disaster Relief

Investing in new networks and technologies increases the likelihood of new customers having coverage and of customers moving to your network from a competitor for better service and cheaper prices. The increase in capital expenditure was a result of our embarking on an accelerated technology investment programme for 3G and LTE capacity and coverage expansion, in support of the "data where we have voice" and segmented customer strategies. The programme, once completed, will see the completion of the modernisation in the RAN and core network with the deployment of new network technologies for increased capacity and average, and enhanced in-building coverage. We are also expanding presence in the fibre to the x (FTTx) market with the rollout of its own world-class Gigabit passive optical network. By investing in its networks, Vodacom has reached a large portion of the population with increased quality of service and has been able to reduce the cost of communicating. Capital as a percentage of revenue has remained above 33% since 2013 for the Mozambique operation. We are constantly looking for alternative ways to give our customers the best network experience and high speed data service. Through investment spending dedicated to building our own transmission infrastructure,

We rely on our people - their enthusiasm, their talent, and their commitment to maintain and build on the success of our business, even more so in today's competitive market. We depend on our people to deliver excellent service to our customers and believe that the better experience our employees have at Vodacom, the better service they will provide to our customers. We aim to attract, develop and retain the best people by engaging employees, offering attractive incentives and career opportunities, and ensuring all our people are treated with respect. We want to ensure that the working environments we create are inclusive. We promote diversity in the workforce as a business asset, helping us better understand and meet the needs of our diverse customers. We expect all our employees to work in The Vodacom Way. The Vodacom Way defines a consistent set of values and behaviours to achieve our aim of being an admired and innovative company that puts the customer at the heart of our business. Vodacom Mozambique prides itself in achieving:

38.6% female representation in executive roles
14 graduates started this financial year with a total of 31 graduates across the organization

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